Additional ServMan Modules
Find Your Perfect Fit
All of the options you need to create a software that's perfect for your business.
Call Tracking Module
Build Better Relationships
- Automatically track all incoming calls
- Monitor call volume, topics and outcomes
- Strengthen your understanding of how customers view your business
Wireless Warehouse Module
Master Your Inventory
- Optimize warehouse efficiency using barcode technology for transactions
- Streamlined processing of Purchase Order Receipts
- Partial and complete shipping of orders (Post Picking)
- Returning items to stock and warehouse transfers of inventory
- Works with Android, iOS or any other barcode scanning device type
Call Escalation Module
Prevent Unsatisfied Customers
- Heighten attention paid to scheduled and unscheduled orders and quotes
- Establish user-configured call escalation rules
- Automated screen flashes on the schedule board or email notifications
- Stay aware of employee habits to continue improving your service
Time Clock & Payroll Module
Better Time Tracking
- Clock in and out via keyboard adaptor, dispatch board or mobile device
- Employee Time Clock Audits, Totals and Missing Time Clock Punches
- Standard Payroll Edit Report
- Produce gross payroll reports including commission calculations, spiffs, piece rates, and pay types such as vacation, sick time and overtime
- Transmit gross payroll data to payroll services like ADP to automate and simplify your payroll processing
Customer Surveys
Get Actionable Feedback
- Set surveys to be automatically delivered when service is completed or send a survey with a click in the ServMan dashboard
- All results are automatically collected and cataloged
- Results are easily viewed at the client, order or technician level for evaluations and coaching
- Track customer satisfaction to ensure your business is always moving toward its full potential
ServMan Electronic Data Interchange (EDI)
Stay in Sync
- Send purchase orders and receive invoices from vendors electronically
- Virtually eliminates manual data entry errors
- Streamlines the supply chain transaction process
- Supports 850 Purchase Order, 810 Invoice, 997 Receipt Acknowledgement