Step 1 - Download ServMan Updates

NOTE:  You can download the installation files BEFORE you have everyone exit ServMan. This will reduce the amount of time users are required to be out of the system.

 1.  Log into your Application Server The server where your ServMan directory resides. Usually the C, D or E drive where APPS\Servman is located. as an administrator of the server

 2.  Right click on the ServMan icon and select Properties from the list

• Notice the first letter in the Target box.  If it is not a C, D or E, you are NOT on the Application Server!  STOP! Contact YOUR IT person for access to that server!  

• Also note the directory name (Apps\ServMan in the example above) and the Drive letter (D in the example above).  You may need this information for later use.

• “D:\Apps” will be used throughout this document as an example.  Use your own Drive and directory when necessary.

 3.  Backup the existing instance of ServMan in the event there is an issue with the update and you need to roll back to your previous release.

• This must be done prior to downloading the Update as the Update will overwrite the necessary files to roll back.

•  Go to the Root ServMan Application Folder The folder on your application server where Servman resides. Usually the C, D or E drive in a directory called APPS. on the Client Application Server (D:\apps\servman)

•  Copy this folder and Paste it to create a Copy

 4.  Log into ServMan as a user who has Admin rights Administrative rights - grants enhanced security privileges to perform installations and updates. in ServMan

 5.  Select Utilities > Online Updates > ServMan Application Update

• This displays the Update ServMan Online window

 6.  Click Step 1: Download ServMan Updates

• This displays the ServMan Application Update window

 7.  Verify settings in the top section - “1) Specify Download Settings”

1. • The FTP Site should be ftp.servman.com

   • The user ID is your ServMan serial number

   • The password is: servman (all lower case)

 8.  Do not click the Download Beta checkbox.  

1. • Check the “Download Beta” checkbox only if you have been instructed to do so by ServMan staff

   • Beta releases are designed as an incremental release to address situational issues brought to our attention by specific clients.

 9.  Click the Test Connectivity button

1. • If it does not pass, click HERE.

10.  Click the button in the bottom section - "2) Click here to start the update/download"

1. • If your current version is higher than the update version – click No.  You are already on the latest version available for Public Release.

11.  Click Yes

12.  When the download has completed you should see that 3 files were downloaded

13.  Use the red X in the upper right hand corner to close the window

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