A/R Inquiry Detail

The A/R Detail Inquiry contains a complete history of invoices, payments, finance charges, and other transactions with a client. From the A/R Detail Inquiry, you can perform many functions, including issuing credit memos and debit memos, reapplication of transactions, payment reversals, and more.

Access the A/R Detail Inquiry

1. Click Client A/R Inquiry on the Accounts Receivable Navigator.
2. Enter or select the client. NOTE: If you manually enter the client account number, you should press ENTER to update the screen.

The A/R Detail Inquiry screen is comprised of four (4) tabs. Each tab displays different information and allows different functionality.

Open Balances

This tab displays open transactions for the client. You can filter the transactions to show only those billed in the select year using the filter menu. The following options are available when you right-click on a transaction. NOTE: All options may not be available because of security settings.

Contextual Menu Options

Transaction Detail

This tab displays a transaction history for the client. You can filter the transactions to show only those billed in the select year. The following options are available when you right-click on a transaction. NOTE: All options may not be available because of security settings.

Contextual Menu Options

Contacts

This tab shows the client contacts. This is useful when performing collections activities because you can quickly view contact information from the client's account. The following options are available when you right-click on a contact. NOTE: All options may not be available because of security settings.

Contextual Menu Options

Notes

This tab shows client notes. From this tab, you can review and add adds notes regarding your contact with the client. The following options are available when you right-click on a note. NOTE: All options may not be available because of security settings.

Contextual Menu Options

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A/R transaction type codes

Every Accounts Receivable transaction as type. The transaction type is identified in the Type column by one of the following:

• I: Invoices
• C: Credit
• D: Debit
• F: Finance Charge
• P: Payment

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A/R transaction source codes

The source code identifies the source of the transaction. The transaction source is identified in the Src column on the Transaction Detail tab by one of the following:

• BB: Beginning balance.
• CA: Batch Payment Entry
• CC: Credit card payment receipts
• FC: Finance charges
• HP: Consolidated installation corporate user cash receipts batch.
• HR: History reversal
• II: Initial import of data
• IO: Invoiced orders
• OC: COD batch receipts
• QP: Quick Payment
• RA: Reapplication
• RE: Batch Offsetting Reversal
• RF: Finance Charge Reversal
• RP: Reverse payment
• TB: Time billing
• WO: Write Off

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Apply open payments and credits

This process is used to apply open credits to outstanding debits on a client's account. A credit may be on the clients account because of an overpayment, open payment, or credit memo.

1. Open the A/R Detail Inquiry for the client.
2. Right-click in the detail area and select Apply Open.
3. Select the open credits on the left.
4. Select the invoices or other debits on the right. Or, click Auto to apply the credit automatically to the oldest outstanding invoices.
5. Click Save.

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Change the post date of an A/R transaction

You can change the post date on Accounts Receivable transactions to correct transactions with an incorrect post date.

Invoice transactions

NOTE: The post date on the invoice must be in an open accounting period for you to be able to save your changes.

1. Open the invoice.
2. Enter the new post date.
3. Click Save and Close.

Non-invoice transactions

1. Open the A/R Detail Inquiry for the client.
2. Select the Transaction Detail tab.
3. Select the transaction.
4. Press CTRL+P.
5. Enter the new post date.
6. Click OK.

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Change the date of an A/R transaction

You can change the date on Accounts Receivable transaction to correct transaction with an incorrect date.

Invoice transactions

NOTE: The post date on the invoice must be in an open accounting period for you to be able to save your changes.

1. Open the invoice.
2. Enter the new date.
3. Click Save and Close.

Non-invoice transactions

1. Open the A/R Detail Inquiry for the client.
2. Select the Transaction Detail tab.
3. Select the transaction.
4. Press CTRL+D.
5. Enter the new date.
6. Click OK.

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