The goal of the ServMan Customer Care team is to provide the best support in our industry. We understand that the key to customer satisfaction is providing timely, accurate responses to problems and questions. ServMan Customer Care is available between 8:30 a.m. and 5:30 p.m. US Eastern, Monday through Friday, which the exception of holidays. Requests for support should come from trained users.
ServMan Customer Care can be reached by telephone at 704-821-4141 then pressing option 2. Calls are answered in the order they are received. During the call, an associate may utilize remote access tools to view your screen and collect additional information. This may include uploading your current data to our in-house system for evaluation by our development team.
During peak call times, associates may not be immediately available to answer your call. Should your call not be answered within two (2) minutes, you will be asked to leave a voice message and an associate will return your call. Please provide the following information in your voice mail message:
All calls received outside our standard support hours are processed by our answering service. Your options for reaching the after-ours technician on call are communicated by the greeting message when you place your call.
We also have a fail-safe mechanism in place for those rare instances where we experience a local phone outage. If you call during the standard support hours and there is a phone outage, your call will go directly to the answering service. You can describe your issue to the operator and an email will be sent to our support department for handling.
This process ensures you can always reach a live person to report your support needs to ServMan.
ServMan Customer Care can be reached by email at support@servman.com. Email inquires are generally answered within 24 to 48 business hours. Critical issues should be reported by telephone. When reporting issues by email, please provide the following information: